LeadSphere – Terms & Conditions
Terms & Conditions of LKV Trade s.r.o. for services provided via www.leadspherehq.com
Consolidated English version including Service Guarantees, Complaints and Refund Policy.
1. General Provisions
1.1 These Terms & Conditions (“T&C”) govern the legal relationship between LKV Trade s.r.o., registered office: Chrastie 3909/2A, Slovakia, Company ID: 53 025 776 (“Provider”), and business entities ordering services through www.leadspherehq.com (“Client”).
1.2 The Provider supplies services exclusively to business clients (B2B). The services are not intended for consumers under Slovak consumer protection legislation.
1.3 By placing an order, the Client confirms that it acts within the scope of its business activity and not as a consumer.
1.4 These Terms are governed primarily by the laws of the Slovak Republic and applicable European Union legislation.
2. Scope of Services
2.1 The Provider delivers analytical, informational, research and consulting-oriented B2B services, including but not limited to:
- creation of business lead lists,
- market and competitor overviews (“Market Snapshot”),
- outreach recommendations,
- analytical or consulting deliverables under selected LeadSphere packages.
2.2 The services and deliverables are informational in nature and do not constitute legal, tax, accounting, financial or investment advice.
2.3 The Provider does not guarantee commercial success, sales conversion, business growth, reply rates, or any specific business outcome resulting from the use of the deliverables.
2.4 Package descriptions published on www.leadspherehq.com or agreed individually form an integral part of the order.
3. Service Guarantees and Quality Standards
3.1 LeadSphere provides B2B research and analytical outputs based on publicly available sources, AI-assisted processing, and reasonable manual review. The purpose of the service is to provide the Client with practical business input for identifying new market opportunities, potential customers, partners, or relevant business contacts.
3.2 The Provider guarantees that the Client will receive an output within the scope corresponding to the ordered package. The exact scope of the service is governed by the description of the specific package at the time of the order.
3.3 The output may include, in particular, a list of relevant companies, company data, available contact channels, a market overview, recommendations, e-mail templates, a competitor overview, a LinkedIn or website audit, or other parts stated in the specific package.
3.4 The Provider guarantees that the output will be prepared according to the information provided by the Client in the order form, onboarding form, or other written brief accepted by the Provider.
3.5 Relevance is assessed based on objective criteria, in particular the target country or region, the target segment, the type of company being searched for, the business purpose of the output, and publicly available information about the relevant company.
3.6 A company is not considered irrelevant solely because the Client subjectively considers it unattractive, too small, too large, insufficiently known, or commercially uninteresting, provided that it corresponds to the submitted segment and the criteria of the order.
3.7 The Provider guarantees that the output will not be merely an automatically generated list without review. Each output will undergo reasonable manual or AI-assisted review aimed at removing obvious errors, duplicates, and records outside the brief.
3.8 The Provider does not guarantee absolute market completeness, because data availability depends on public sources, companies’ online presence, and the availability of contact information.
3.9 The Provider guarantees delivery of the minimum scope stated for the specific package, such as the minimum number of companies, the report scope, or the number of analytical sections.
3.10 If a specific market or segment is too narrow and objectively does not allow the standard number of relevant records to be delivered, the Provider may deliver a lower number of highly relevant records, expand the output with additional context or analysis, or inform the Client about limited availability before finalising the output.
3.11 The Provider guarantees that the output will be delivered in a usable and understandable format, such as a document, spreadsheet, report, or another agreed format. The output should enable the Client to use it practically for further commercial steps, such as internal decision-making, preparing outreach, or prioritising potential companies.
3.12 The Provider guarantees the correction or replacement of records where an error can be objectively proven. Records are corrected or replaced only in the case of an objectively provable error, not based on the Client’s subjective commercial assessment.
3.13 The Provider does not guarantee that a direct e-mail address for a specific person or decision-maker will be available for every company. If contact details are available, the Provider will deliver them according to the possibilities of public sources and the research tools used.
3.14 If contact details are uncertain, limited, or unavailable, the Provider may provide an alternative contact channel, such as a general company e-mail address, contact form, website, or public company profile.
3.15 The Provider does not guarantee, in particular, acquisition of a new customer, a response from a contacted company, interest of a contacted company in cooperation, the business result of a campaign, deliverability of every individual e-mail, the current validity of every person or job position at the time when the Client uses the output, completeness of all companies existing in the relevant market, or the accuracy or current validity of every publicly available data point.
3.16 The Provider provides a research and business input, not a guarantee of sales or business success.
4. Orders and Contract Formation
4.1 Orders may be placed through:
- Stripe payment links,
- website forms,
- email communication,
- or other written electronic communication accepted by the Provider.
4.2 A contractual relationship is established when:
- the Client completes payment via Stripe or another approved payment method, or
- the Provider confirms the order in writing.
4.3 The Provider reserves the right to refuse or cancel an order before delivery without stating a reason. In such case, any paid amount not related to already performed work shall be refunded.
4.4 The Client is responsible for providing accurate billing, contact, order, and onboarding information.
4.5 The Client acknowledges that the quality, relevance, and completeness of the output may depend on the accuracy and clarity of the information provided by the Client.
5. Pricing and Payment Terms
5.1 Prices are stated on the website, in Stripe payment links, or in individual offers.
5.2 Unless explicitly stated otherwise, all prices are exclusive of VAT.
5.3 Payments are processed securely through Stripe, Inc. or other approved payment providers.
5.4 By completing payment, the Client agrees with these T&C and confirms authorization to use the selected payment method.
5.5 Services are generally delivered only after full payment has been received unless agreed otherwise in writing.
5.6 The Provider does not store complete payment card details. Payment processing is handled by external certified payment providers in accordance with applicable PCI-DSS security standards.
5.7 The Client is responsible for any bank charges, currency conversion fees, or transaction fees imposed by its payment provider.
6. Delivery of Services
6.1 Deliverables are supplied electronically via email, cloud storage links, shared folders, or other digital methods.
6.2 Standard delivery timelines are usually between 5–10 business days after payment unless agreed otherwise.
6.3 Delivery times are indicative and may vary depending on project complexity, data availability, Client cooperation, or force majeure circumstances.
6.4 The Provider may request additional clarification or input from the Client during project execution.
6.5 The deliverable is considered delivered once it has been sent to the Client’s e-mail address, made available through a cloud link, or otherwise electronically provided to the Client.
7. Data Sources and GDPR Compliance
7.1 Deliverables may contain publicly available business information, company contact data, publicly available email addresses, and business intelligence data collected from lawful sources.
7.2 The Provider processes personal data in accordance with:
- Regulation (EU) 2016/679 (GDPR),
- Slovak Act No. 18/2018 Coll. on Personal Data Protection,
- and other applicable EU and Slovak legislation.
7.3 The Client is solely responsible for ensuring lawful use of any data provided within deliverables, including compliance with GDPR, anti-spam, direct marketing, and electronic communications laws applicable in the Client’s jurisdiction.
7.4 The Provider does not guarantee completeness, continuous validity, deliverability, or accuracy of third-party data.
7.5 The Client agrees not to use the deliverables for unlawful mass emailing, spam distribution, harassment, or illegal processing of personal data.
7.6 The Provider does not provide legal basis for the Client’s subsequent outreach activities and does not guarantee that any specific outreach campaign carried out by the Client will comply with all laws applicable in the Client’s jurisdiction. The Client is responsible for assessing and documenting its own lawful basis and compliance obligations.
8. Liability Limitations
8.1 The Provider is responsible solely for proper delivery of the agreed service in accordance with these T&C and the ordered package.
8.2 The Provider shall not be liable for:
- indirect or consequential damages,
- lost profits,
- business interruption,
- failed marketing campaigns,
- inaccurate third-party information,
- lack of responses from contacted companies,
- or decisions made by the Client based on deliverables.
8.3 Maximum liability of the Provider shall in all cases be limited to the amount paid by the Client for the specific service.
8.4 The Provider is not responsible for temporary website outages, payment gateway interruptions, third-party software failures, or events outside reasonable control.
9. Complaints, Remedies and Refund Policy
9.1 LeadSphere provides digital B2B research and analytical services prepared on the basis of the information provided by the Client in the order form or onboarding form.
9.2 After payment is received and the order information is submitted, the Provider begins processing the order. Since the output is prepared individually according to the Client’s assignment, the order cannot normally be cancelled after processing has started, nor can the Client request a refund.
9.3 Before confirming the order, the Client acknowledges that the Provider may begin processing the service immediately after payment and receipt of the required information. After processing has started, the right to cancel the order or receive a refund may be limited or excluded in accordance with applicable legal regulations.
9.4 The Provider does not provide an automatic refund after processing has started or after the output has been delivered. The Provider delivers a research and business support output, not a guaranteed business result.
9.5 A refund cannot be requested solely because:
- the Client is not satisfied with the business result,
- the contacted companies did not respond,
- the Client did not acquire a customer,
- the Client considers some companies to be less attractive,
- the Client changed their mind about the target segment or market after ordering the service,
- the Client expected a different type of output that was not part of the ordered package.
9.6 The Client may submit a complaint if the output contains objectively demonstrable errors or if the output does not correspond to the ordered package.
9.7 A complaint-eligible error includes in particular:
- a duplicate record,
- a company outside the agreed country or region,
- a company outside the agreed segment,
- an incorrectly stated company name,
- a non-functional or clearly incorrect company website, if the website was part of the delivery,
- a non-functional or clearly incorrect e-mail contact, if the e-mail was part of the delivery,
- a missing part of the output that was listed in the description of the ordered package,
- delivery of a lower scope than the minimum scope stated for the ordered package, unless otherwise agreed in advance.
9.8 A complaint-eligible error does not include the Client’s subjective assessment that a company is not sufficiently interesting, sufficiently large, sufficiently well-known, or commercially attractive, if the company corresponds to the agreed segment and assignment.
9.9 A complaint-eligible error also does not include a situation where the Client changes its business strategy, target segment, target country, or expected method of using the output after the output has been delivered.
9.10 A complaint must be submitted within 7 calendar days from delivery of the output. After this period expires, the output is considered accepted without reservations, unless there is a serious technical error that objectively prevents the use of the output.
9.11 The complaint must be submitted by e-mail to the LeadSphere contact address. In the complaint, the Client must specify:
- the order number or the name of the ordered package,
- the specific record or part of the output being complained about,
- a brief description of the error,
- the reason why the Client considers the given record or part of the output to be incorrect,
- any evidence or note confirming the error.
9.12 General statements such as “we do not like the output”, “the companies are not suitable”, or “we expected something else” are not considered a properly submitted complaint if they do not contain specific objective errors.
9.13 If the Provider accepts the complaint as justified, it may handle it in one of the following ways:
- by correcting the incorrect data,
- by adding the missing part of the output,
- by replacing the incorrect record with a new relevant record,
- by providing an alternative contact channel,
- by reasonably adjusting or supplementing the report.
9.14 The primary method of handling a complaint is the correction or replacement of the incorrect part of the output, not a refund.
9.15 If an e-mail contact was part of the output and the Client objectively demonstrates that the contact is non-functional or clearly incorrect, the Provider may provide a replacement contact or a replacement relevant record.
9.16 The Provider does not guarantee the deliverability of every individual e-mail, as deliverability may be affected by e-mail server settings, staff changes, inbox protection, accept-all domains, or other factors outside the Provider’s control.
9.17 A refund may be provided only exceptionally, in particular if:
- the Provider does not deliver the ordered output,
- the output substantially does not correspond to the ordered package,
- the output contains serious errors and the Provider is unable to reasonably correct or replace them,
- the service has not yet started being processed and the Client requested cancellation of the order before processing began.
9.18 A refund is not provided in cases where the output was delivered according to the ordered package and any errors can be corrected or replaced.
9.19 The Client acknowledges that LeadSphere outputs are prepared on the basis of the Client’s individual assignment, target market, segment, and available public sources. For this reason, after processing has started, the output is not a standard pre-prepared digital product that can be easily returned or cancelled without cost.
9.20 In summary, if the output contains objectively demonstrable errors, the Provider will correct, supplement, or replace them. The Provider does not provide refunds for an unachieved business result, the Client’s subjective dissatisfaction, or the lack of response from contacted companies.
10. Confidentiality
10.1 Both parties agree to treat non-public business information exchanged during cooperation as confidential.
10.2 The Provider may use anonymized or generalized project references for portfolio or marketing purposes unless explicitly prohibited by written agreement.
10.3 Confidentiality obligations survive termination of the contractual relationship.
11. Intellectual Property
11.1 All deliverables, methodologies, templates, structures, visual concepts, and analytical frameworks remain intellectual property of the Provider unless agreed otherwise.
11.2 The Client receives a non-exclusive right to use deliverables for its own internal business purposes.
11.3 Resale, sublicensing, redistribution, public publication, or commercial resale of deliverables without written consent is prohibited.
12. Withdrawal and Cancellation
12.1 The Client may cancel an order before work has commenced.
12.2 Once the Provider begins processing the order, performs research, allocates resources, or delivers any portion of the service, cancellation and refund rights may be limited or excluded due to the customized digital nature of the services.
12.3 If the Provider cannot reasonably deliver the agreed service, the parties shall negotiate an appropriate solution, including correction, replacement, alternative delivery, partial refund, or full refund where applicable.
12.4 This section does not limit the more detailed complaints, remedies and refund rules set out in Section 9 of these T&C.
13. Governing Law and Jurisdiction
13.1 These Terms and all related legal relationships are governed by the laws of the Slovak Republic.
13.2 Any disputes shall be resolved primarily through amicable negotiation.
13.3 If no agreement is reached, disputes shall be subject to the jurisdiction of the competent courts of the Slovak Republic.
14. Final Provisions
14.1 These Terms become effective on 21 May 2026.
14.2 The Provider reserves the right to amend these Terms at any time. Updated versions shall be published on www.leadspherehq.com.
14.3 If any provision of these Terms becomes invalid or unenforceable, the remaining provisions remain unaffected.
14.4 In case of conflict between these Terms and an individual written agreement, the individual agreement prevails.